Having trouble sending & receiving emails?

This is for our clients that have email accounts set up for their domain, eg , excluding those with Microsoft Server Hosting.

You may notice some issues sending and receiving on some email clients eg Outlook etc.Email

Check your settings for the email account within your email program.
If you have as the Incoming Mail Server or your Outgoing Mail Server (SMTP)
– mail.yourdomain.com.au

Then change both incoming & outgoing settings to either (depend on which hosting server you are on)
– lanos.websitewelcome.com
– picanto.websitewelcome.com

Also make sure in Advance Outgoing Mail Settings that the box is ticket ‘my Outgoing Server requires authentication’

The reason for this is that the domain name is delegated to that server & some email programs need to have the raw server name rather than the delegated name.

Any question please contact us