Karanda Holdings Pty Limited Terms and Conditions, Disclaimer

These Terms, Conditions and Disclaimers are for all products or services offered or supplied by Karanda Holdings Pty Ltd its businesses, affiliates, networks or any one of its subsidiaries.

Karanda Holdings Pty Limited owns and operates this website and related subdomains and extensions. By accessing and using this website you agree to be bound by these terms and conditions.

If you do not accept the terms and conditions of the Karanda Holdings Pty Limited website, you must discontinue using this or related websites, services or subscriptions.

For the purpose of an Agreement, Terms, Conditions and Disclaimers the term “Client” will refer to any company, business, association, group or individual and or members of their staff, helper or family. That has or had dealings with any one of Karanda Holdings Pty Limited businesses, affiliates or networks. Also for the purpose of this agreement the term “Service Provider” will refer to Karanda Holdings P/L businesses, affiliates, networks, subsidiaries, a person or persons, business or businesses that has or is providing any service or product. Or any one of its subsidiaries, staff, affiliates or networks.

Karanda Holdings Pty Limited may revise this Agreement, Document, Terms, Conditions and Disclaimers webpage at any time by updating this website. Use of the website or any service or product offered by the “Service Provider” after such changes are posted will indicate your agreement to these revised terms. It is your responsibility to visit this page periodically to review this Agreement, Terms, Conditions and Disclaimers webpage.

This and all other “Service Provider” websites and all content is provided on an ‘as is’ basis. By accessing and using this website or any related products or services you acknowledge and agree that use of this website and the content is entirely at your own risk. Any advice given written, verbally or suggested or work carried out your behalf is in no way a guarantee of the results that you will receive. Every effort will be made in order that you achieve the best results possible within the “Service Providers” control.

This agreement for goods and or services will continue and be automatically renewed. Perpetual billing will be carried out, where applicable, for the service selected by the “Client”. The “Service Provider” or their billing subsidiary company will send out the invoice or reminder before or on the due date for the renewal of the service being supplied. The amount of the tax invoice must be paid no later than the due date if the payment is not received by the due date the client will agree for the amount to be debited to their credit card, details which were previously supplied by the client. The client must supply and allow the use of the latest correct credit card details that will be kept on file, by the “Service Provider”.

This will be done on the last working day closest to the due date. If a client wishes its charges not to be automatically deducted from their credit card a declaration in writing must be received by the “Service Provider” with the alternate method of direct periodical payment. The minimum period for any “Service Provider” service to any client is 12 months. However, the billing period could be monthly or quarterly, in which case there will be 90 days (one quarterly payment) of service credit kept by the “Service Provider” to cover possible late payment fees, cancellation, and administration fees.

All products supplied or work carried out by the “Service Provider” remains the property of the “Service Provider” (in whole) until all invoices are paid in full by the “Client”.
An example of this would be, if the final payment for a website design & development is not paid to the “Service Provider” by the “Client” then the “Client” has no rights or access to files, databases, admin area or other services connected to the original design & development even though part payment may have been made. Thus all products supplied or work carried out by the “Service Provider” stays 100% in control of the “Service Provider” until all invoices are paid in full by the “Client”.

The ‘Client’ is responsible to make sure that they stay Subscribed to the ‘Service Providers’ Emails and Text Messages. The ‘Client’ needs to Whitelist (add to Trusted List) these email addresses from info@Find Net Solutions.com and admin@KHoldings. com.au so they do not end up in the ‘Clients’ Junk folder or not delivered.

Who is Bound by these Terms and Conditions

The “Service Provider” is considered to be engaged by a person or persons. Thus becoming a “Client” and thus are bound by these these Terms and Condition if;

a) A person or a representative for an Identity, verbally agrees to a product or service offered by the “Service Provider”.
b) Or a person or a representative for an Identity, returns an email with the intent to take up a Product or Service offered by the “Service Provider”.
c) Or a person or a representative for an Identity, gives the Administrative details like Usernames, Passwords to a Website, Online Control Panel, Hosting Platform, Domain Name or related product or service. That aligns with Services or Products offered by the “Service Provider”.
d) Or a person or a representative for an Identity, signs any agreement relating to a Product or Service.
e) Or a person or a representative for an Identity, offers to pay or pays for a Service or Product in part or the complete amount.

Termination of Services, Products and or Support

The “Service Provider” may withdraw any or ALL Service and or Support on ALL Domains, Hosting or Related Services as soon as a payment is not received. Or if the “Client” has indicated in writing or verbally that they will not pay the payment due. This could be a payment is  for any service or product supplied that has been agreed to verbally, in writing or otherwise, by the “Client” or any person that is believed to be representative of the client or related businesses. Even if the unpaid amount is not directly effecting that service or product that is withdrawn. This also applies if the “Client” seems to breach this or any other agreement in any way or if the “Service Provider” deems the “Client” to be acting unethically or is hostile or maliciously toward the “Service Provider”. This includes any type of Reviews or opinions made by the “Client” publicly or to another person or identity.

The “Service Provider” may withdraw any or ALL Service and or Support on ALL Domains, Hosting or Related Services at any time after a payment is not received on time. The “Service Provider” can also suspend or terminate any or all services, even when an overdue Invoice or subscription is deemed to be paid, in part or in full.

The “Client” must give a minimum of 90 days (one quarterly billing period) notice in writing that they wish to terminate any agreement with the “Service Provider” for any products or services. Otherwise, pay the equivalent of 90 days service and or subscription fees like hosting fees. Plus any termination and administration fees accumulated or due. The minimum period for any service provided by the “Service Provider” is 12 months all fees due must be paid in full before the due date.

If a “Client” terminates or request that the “Service Provider” to no longer supply or support any previously used or agreed service. Then “Client” will pay for at least one hours labour to the “Service Provider” to supply any admin login or passwords required. If the time taken is less than a hour there will be NO Refund and the remaining amount will be offered to the Charity of choice of the “Service Provider”.

The “Service Provider” is not obligated in any way to offer, help or supply any related services to the “Client” even if the client was in credit or was owed any Product or Service prior to “Client” terminating any service or product offered by the “Service Provider”.

The “Client” will need to pay for any product, service or support they received in full. This will be prior to any supply or service, work or time spent for the “Client” by the “Service Provider”.

Termination of the client’s services and or support can be carried out by the “Service Provider” following failure to pay any invoice associated with any service or product that is for that “Client’s” domain, business or identity. Or if the “Service Provider” deems the “Client” to be acting unethically, is hostile, is disagreeable, is argumentative or acts maliciously toward the “Service Provider”. This includes negative publicity or unfavourable Reviews or similar slander to any other person or persons.

If a “Client” is terminated, changes the access to or moves their account, website, domain name or any other product or service to another host or manager. Then the “Service Provider” is not obligated in any way to transfer any and all previously used, linked and or set up APIs, Software, Licencing, Certifications or Programming. The total burden is the responsibility and cost of that “Client”. Or in this case past “Client”.

Support.

The definition of Support is any time spent by the “Service Provider” for the “Client” for any Service and or Product, regardless of the outcome. That is time spent or is intended to spent by the “Service Provider”. Support can be either advice give in writing or verbally, or work carried out by the “Service Provider”.

NOT all Support is free and the cost of the Support is at the discretion of the “Service Provider” and the amount may vary for the type of Support and between “Clients”.

Free Support does not include doing any updates, upgrades, changes or additions to new or existing services or integration.  Free Support does not include adding email addresses, changing email passwords or changing Domain Zone record for upgrading, changing or adding new services to be linked to existing services. Free Support especially does not include any changes to any website content or adding or updating software that can be done by the “Client”.

Pre Paid Support.

If a former “Client” needs any help, advice or support from the “Service Provider” then they need to pay at least 1 hours support in advance.

Pre Paid Support in one hour segments also applies to any “Client” who want help, support or advice and has money outstanding to the “Service Provider”. Or if the “Client” refuses to pay an invoice, pay for any product or subscription considered due by the “Service Provider”. This also applies to a “Client” that is considered hostile in any way, made comments that upset the “Service Provider”. Or the “Service Provider” considers any verbal or written comment from the “Client” to defame them or maybe classed as slander by the “Service Provider”.

Pre Paid Support is for any time spent or intended to be spent by the “Service Provider” regardless of the outcome. Support can be an offer to help, advice or support. Pre Paid Support is in increments of one hour with NO Refunds for unused portion. There are no refunds whatsoever regardless of the outcome.

Proposals and Estimates

Estimates are just that, they are estimates of the cost of service and can change at any time.
Proposals for a service, product, or for a project are valid for a maximum of 90 days from the date on the Proposal. Or from the date the Proposal was first received by the “Client” or prospective client. This is unless the Proposal end date is stated on the proposal and then it is valid until that date.

NOTE: The “Service Provider” does not have to accept a ‘Pay As You Go’ Proposal from a “Client”. It could be that the “Service Provider” thinks there may be a risk that the “Client” may not pay the full amount owning. The “Service Provider” can negotiate a different payment structure for such a “Client” including 50% upfront deposit and 6 monthly payments.

A Proposal does not have to be accepted by the “Service Provider” and no explanation is required.

A “Client” who agrees to any Proposal or Estimate is bound by these Terms and Conditions. This is the case even if the “Client” does NOT tick a check box eg “I accept the Terms and Conditions”. Simply by accepting a Proposal or a Estimate means that a “Client” agrees to accept these Terms and Conditions.

Grant Quotations
If not stated in a Grant Application, Estimate or Quotation then Website Hosting and any software licenses costs have been covered for a maximum of 6 months from the date the Grant has been awarded to the ‘Client’.

Also if the ‘Service Provider’ needs to create a temporary Web Page so the ‘Client’ has a website URL to add to the Grant Application. Then in the case that the ‘Client’ is not given the Grant then the ‘Client will need to pay for the work and services provided. The cost will be the same as an Aussie DIY Website Setting Up and all the ongoing subscription fees.

No Credit is Repaid

No credit is repaid to a “Client” for any product or service that was once accepted and then is no longer required by the “Client” or is now offered or available from the “Service Provider”. This also applies to Deposits taken for a product or service that was once accepted by the “Client”.

However a credit or part there of, maybe used for other services or products that the same client wishes to purchase through the “Service Provider”. The credit amount awarded for products or services that is no longer required by the “Client”. Or available from the “Service Provider” may have termination and or administration fees deducted to carry out the process. If the costs of termination and or administration fees is greater than the potential credit amount then this shortfall in costs will be born by the “Client”. This short fail is required to be paid immediately by the “Client”. Every day this short fall is not paid it will attract interest at a commercial rate that is deemed fair by the “Service Provider”.

Lawful Compliance

The client will use the services offered by the “Service Provider” in a manner consistent with all applicable Local, State, Territory, Federal and International laws, treaties and regulations.

Disclosure of Services and or Products for and by “Clients”

The “Service Provider” demands that a client makes sure all customers are fully aware of the services and products offered before sale or contract, especially where it is required by law or any statuary body to offer service and or product disclosure. The “Service Provider” will not be held responsible in any way for “Clients” or consumers that don’t provide, read or understand any or all of a product and or service disclosure.

Prohibited Publication of Certain Material

The client shall not submit to or via the “Service Provider” the following:

a) any material which violates or infringes any copyright, trademark, trade secret, patent, statutory, common law or other proprietary rights of others;

b) any material that is libellous or slanderous;

c) any material which is or contains anything obscene or pornographic.

Any violation of the above may result in termination of the client’s service and or support.

Confidential Information/Privacy
Due to the public nature of the internet, material posted on client’s web pages is considered publicly accessible. The “Service Provider” makes no warranties as to the accuracy of the information that appears on a client’s web sites, web pages, attachments or links. All endeavours to ensure information and links are accurate will be made by the “Service Provider”.

Indemnity and Service Continuity

The “Service Provider” does not represent or warrant that the client will receive continual and uninterrupted services and the “Service Provider” shall not accept any liability whatsoever in contract, tort or otherwise to any party in respect of any loss or damage whatsoever arising out of the provision of the service.

The “Service Provider” does not represent or warrant that the client’s data, emails and files will not be lost or be compromised and the “Service Provider” shall not accept any liability whatsoever in contract, tort or otherwise to any party in respect of any loss or damage whatsoever arising out of the provision of the service.

Any inaccuracy or error or omission from any part of the service or a client’s inability to use the service and information contained therein. The “Service Provider” will not be liable for any refunds or continuation of a service that is stopped, cancelled or no longer supported by the “Service Provider” or its partners, associates or third party suppliers of any services which were originally supplied by the “Service Provider” or any of its representatives.

The client agrees to indemnify the “Service Provider” from and against any and all claims, losses, liabilities and expenses (including legal fees such as solicitors) related to or arising out any advice given, service or support provided by the “Service Provider” to the client under this agreement, including customers of the client related to any false claims, liability claims for products or services sold by the client, claims for patent, copyright or trademark infringement, claims due to disruption or malfunction of services provided, or for any content published by the client using the services.

The client has no recourse against Karanda Holdings Pty Ltd, its businesses, affiliates or partners, in relation to in-effectiveness or poor results for any product, service or advice offered.

Server Security

The “Service Provider” takes security very seriously and for that reason.
If a “Client” can not access their Website, Cpanel, Webmail emails or other services linked to the Web Server and it is found to be that the Server Firewall has blocked the “Clients” IP Address. Then the “Client” is obligated to find and fix the cause then prove to the “Service Provide” that their devices and programs associated or that IP address are NOT a threat to Server Security. The “Service Provider” is not obligated to add the “Clients” IP Address to the allow list of IP Addresses within the Server Firewall, until the “Service Provider” is fully satisfied it is safe to do so.

Security and Passwords for Accounts

The client is responsible for the security of their username and password where applicable. Please keep it confidential.

The “Client” must use a very strong password with all logins, applications, software that has any link or relationship to any person, service or products owned or managed by the “Service Provider”.

To avoid misuse of your passwords please make sure passwords contain letters, numbers and symbols and be more than 16 characters in length. The Passwords should not contain or have any relationship to the “Clients” name, business name, domain name, or the word password.

If the “Client” does not use a password considered strong enough or is shown to not be strong enough then the “Service Provider” can suspend or terminate the services or products provided to the “Client”.

Just because the “Service Provider” may use a weaker password when setting up, upgrading or changing a service or products. The responsibility is on the “Client” to change the password as soon a possible.

The “Client” has no recourse against Karanda Holdings Pty Ltd, its businesses, affiliates or partners, in relation to in-effectiveness or poor results for any product, service or advice offered.

Indemnity of Files and Data

All efforts will be made by the “Service Provider” that all files and data will stay in a usable state. The “Service Provider” does not warrant or guarantee that any files or data will not be lost or corrupted. When files are transferred, stored, downloaded, uploaded, or hosted. The “Service Provider” shall not accept any liability whatsoever in contract, tort or otherwise to any party in respect of any loss or damage what so ever arising out of the provision of the service.

Periodical Circulars

The client agrees to remain on all mailing and email lists and receive periodical circulars from the “Service Provider” or any partners and suppliers for the group. The client also agrees to take all measures to receive and read all correspondence. This includes whitelisting all the email address used by the “Service Provider” so they are delivered without issues of being marked as Spam or not delivered.

Discounts

The “Service Provider” rewards “Clients” with a VIP Discount for making it easier for the “Service Provider” to carry out upgrades, maintenance, updates & process payments for services provided.

VIP Discounts can get up to a 10% Discount on some invoiced services from the “Service Provider’s”. Discounts may not apply to services or products that are supplied by or through a third party, contractor or another service provider.

VIP Customers are defined by the “Service Provider” as;
1/ A “Client” that has offered all management and control of all domain names, website development, website hosting, SEO Search Engine Optimisation work & Google Adwords campaigns to the “Service Provider”.
2/ A “Client” that has given the details and permission for the “Service Provider” to hold the details of and use their Credit Card. This must be a valid Credit Card and NOT Debit Card. It is only used to process any due invoices, that have been agreed to.
3/ A “Client” that is receiving ALL emails from the “Service Provider”. This means email are delivered directly into the “Client” Inbox and not in spam, being blocked or ‘opted-out’ of any of the “Service Provider’s” email lists. It is the “Client’s” responsibility to whitelist (allow delivery of emails) of all the ‘Service Providers ” email address.

VIP Discounts are passed on automatically on a “Clients” Tax Invoice, even if the word VIP or Discount doesn’t appear.

Any price quoted or displayed is the VIP Discounted price as it is expected that the “Service Provider” will have complete access to carry out upgrades, maintenance, updates & process payments for services provided.

NOTE: Discounts mentioned are normally off the recommended retail price. Which is not always the same as the “Service Providers” normal cost of service.

Taxes and Charges

If any taxes and or charges are increased or introduced on services supplied by the “Service Provider”, these charges will be passed on to the client. All prices published by the “Service Provider” are in Australia dollars and may not include statuary taxes and charges unless otherwise stated.

Enhancements do not include development, construction of images, logos, weblinks or coding unless specified in writing. Text upgrades are calculated on the material being supplied by email, where the text article can be copied and pasted for the client.

Images for client’s enhancements are priced on photographs being supplied as originals by post in jpeg format type images or emailed to the “Service Provider”. Web Site Development charges are calculated on the client supplying all text (copy) and images for all pages, additional development fees will be charged to the client if this needs to be done by the “Service Provider” or a contracted third party. Admin fees are those fees that apply to “Clients” where the Administration Dept carries out clerical work for or on behalf of the client.

Set up fees are those fees incurred by a client for the time spent and or work carried out by the “Service Provider” that may be needed or requested so that the client can gain a presence, on-line or use a service or product that was requested. Specials and Bonuses only apply to an initial purchase or period of a service to a new client of the “Service Provider” or a new service to an existing client and only apply if the services are paid for at the same time.

Hosting and/or Support if provided will be stipulated in the Service Agreement with the “Service Provider”. The standard Support includes phone and email support during normal office hours Australian EST and only offered for the particular service the Client has subscribed to. Support by the “Service Provider” is off-site support only & does not include any of the following unless billing for that specific service has been paid in full.

• Troubleshooting of any 3^rd party software or programs
• Trouble shooting of any proprietary software or programs that has a help file
• Troubleshooting of any email or ftp issues that are not in the Service Providers direct control
• Translating or training of any element of any service that is covered by any help documentation.
• Web site or programming updates or upgrades.
• Software and / or security additions or updates.
• SEO – Search Engine Optimization including SEO checking, testing, tracking or submissions.
• Any On Site (in a “Clients” home, office or mobile device) support
• Any time spent took at improving or changing the way a website site, web page or program works.

The costs to investigate, research, test or perform any work that is not classed as free support, can not normally be know until the work is completed and tested. All paid Support will be on a ‘Do and Charge’ basis. If a quote or estimate has been is given this price may change without notice and consent from the ‘Client’ is NOT required by the ‘Service Provider’. The act of a ‘Client’ asking for support, advice, help or any work done is admission that they expect to pay the ‘Service Provider’ for that Support.

Waiver

Any party’s failure to insist on compliance or enforcement of any provision of this Agreement shall not affect its validity or enforceability or constitute a waiver of the future enforcement of that provision or of any other provision of this agreement.

Web Sites Development, Updates and Maintenance

A minimum of 75% of the estimated cost to complete the Web Sites Development, Updates and or Maintenance. Must be paid prior to any work starting. The final amount is due prior to the completion of this work. Along with any other products, services or time required beyond the original Proposal, Estimate or Quotation.

Or with a Pay as You Go website Development agreement the Set Up / Deposit needs to be paid in full. Along with any other invoices presented or due. The final amount needs to be paid in full along with all other money owing or due. Before the CPanel or the complete website administration details can be accessed by the “Client”.

Website Design and Development estimated time to complete is calculated from the time the “Service Provider” has ALL content (links, logins, app access, documents, copy and images) for the new website from the “Client”. The content needs to be usable, easy to understand, and supplied in an organised manner, that is convenient and easy to access, like a shared folder on Google Drive.

Website content supply includes supplying all Scoping documents returned and fully completed by the “Client”. Within all images named and text (copy) edited ready to be inserted into the developing pages of the web site. Otherwise, additional costs will be payable by the client, to do the extra copyrighting and text editing and image sorting. Website updates and maintenance agreements are available on request and are not included in initial development, hosting, or ongoing hosting or support unless given in writing by the “Service Provider”.  The cost of any website or related service change, upgrade, or update will be charged at the rate specified by the “Service Provider” at that time.

Website Content Updates and Software Upgrades for VIP Customers is included for 3 months from the time a new website is launched. This is unless “The Service Provider” is not the full manager of all services relating to the new website, including hosting, domain names, software and plugins. Or the credit card details of the “Client” is not held by the “Service Provider”

Website Content Updates and Software Upgrades are NOT included if “the Client” has outstanding money owed to the “the Service Provider”
Any website Content Updates and Software Upgrades are NOT included if the “Client” is NOT a VIP Customer or if it is not stated in the Website Design Proposal.

All products supplied or work carried out by the “Service Provider” remains the property of the “Service Provider” (in whole) until all invoices are paid in full by the “Client”.
An example of this would be, if the final payment for a website design & development is not paid to the “Service Provider” by the “Client” then the “Client” has no rights or access to files, databases, admin area or other services connected to the original design & development even though part payment may have been made. Thus all products supplied or work carried out by the “Service Provider” stays 100% in control of the “Service Provider” until all invoices are paid in full by the “Client”.

Web Site developments are priced that the client will host the web site with the “Service Provider” for at least the minimum period of 12 months.

Web Site Software Updates & Maintenance

Most “Clients” websites have Security Monitoring that warns of security breaches & emails a monthly report. Clients website hosting and support does NOT include caring out software updates for the website or any website plugins that are installed.

A Client not acting on the warnings given by the Security Monitoring could cause your website to be hacked by a Trojan or Ransom Wear, which could be extremely expensive to recover your website. The Service Provider offers coaching to show you how to do the basics with updates. Or these updates can be done for you at a small cost.

The Security Monitoring System will not automatically stop all security breaches, however, it is one of the most advanced website security software available.

“Clients” are responsible for backups, update, upgrades and maintenance of their online products or services. If they request the Service Provider to carry out any backups, update, upgrades or maintenance, it will be done with the best intentions to have minimal interruptions to any service. However, this is not guaranteed by the Service Provider and will not be held responsible for any problem that may occur, or losses that may be claimed.

Some software updates are carried out automatically by the system or software. The Service Provider is not liable or responsible to fix or rectify any issues that may cause loss of service. The “Clients” services that have a fault or issue can be updated/upgraded or rectified by the Service Provider without written consent. However, the client will be required to pay any related invoice within 7 days of the invoice date.

As the internet, software and technologies are constantly changing, software or any other service or product may stops working in part or in full at anytime. If this happens after the website or other service has been provided, published or is now live. The “Service Provider” will not be held liable for cost or responsible to make the software or any other service or product work satisfactorily. In this case, all costs will be born in full by the client

Note: No claim can be made against the Service Provider for any breach of security of a “Clients” website. This also includes any losses incurred by a client if their website fails to work as originally designed.

Service Provider Branding

All ‘Service Provider’ Branding MUST Stay as presented. Plus all future Branding requested by the ‘Service Provider is mandatory to appear as requested by the ‘ServiceProvider’. If these conditions are not met the ‘Client’ must pay all previous discounts given.
Plus ‘clients Do NOT receive VIP or any other discounts moving forward.
Plus all support given needs to be paid for in advance, regardless if it is or was considered as support that is normally covered at no cost by the ‘Service Provider’.

Basically removal or the refusal to display the ‘Service Provider’ branding, automatically removes all rights the ‘Client’ has to control Domain Names, Hosting or free Support. Pus the ‘Client’ is locked into be with the ‘Service Provider’ and unable to move any services from the ‘Service Provider’ for at least a further 24 months.

Software and Theme Licences

Software Licensences including Website Plugin Licences, Email Software and Theme Licence are not transferable if a “Client” moves their services away from the “Service Provider”. If the “Client” purchased Software Licence directly from the software supplier then it is the “Clients” responsibility to manage or renew the Software and or the Licence. This is even if the “Service Provider” has installed, configured or activated the Software or the Licence for the “Client”.

Hosting, Programs, Platforms and Software

Payment for Hosting, Programs, Platforms or Software is due to be paid for before it is implemented by the “Service Provider”.

The “Service Provider” may supply services and products to the “Client” from third party sources. These may include service like Hosting, Programs, Platforms and Software. The “Service Providers” subscriptions and charges for having these services available eg Website Hosting Charges to “Clients”. DO NOT include any time spent with fault finding, support, repairing, reporting, updating or upgrading of anything that takes time by the “ServiceProvider”. All time spent for the “Client” on services and products by the “ServiceProvider” to fault find, define issues or offer support, repairing, reporting, updating or upgrading in anyway is the full cost of the “Client” regardless if this has been acknowledged to done by the “Client” in anyway. Time spent to do anything with regard to fault finding, support, repairing, reporting, updating or upgrading is NOT part of the cost to have the ongoing service or product like Hosting, Programs, Platforms and Software. All costs for defining issues or support, repairing, reporting, updating or upgrading any Hosting, Programs, Platforms and Software are the complete and sole costs of the “Client” with NO Exceptions.

Domain Names and Email Addresses

The “Service Provider” maintains control and any ownership of any and all URLs and related email addresses that may be assigned to a client at the sole discretion of “Service Provider” Administration has the sole discretion and the right to charge for, any change, transfer or removal of any domain, hosting, information or files.

Emails & Email Hosting

The Standard Email Server that is combined with website hosting included at no extra cost to website hosting. The Standard mailer server is;

• Not recommended for normal business emails, we may use it a s temporary measure. However all mail setting are the responsibility of the “Client”
• Not meant for bulk emailing, sending multiple emails at once or in a short period of time. Sending multiple emails at the same time or high volumes of emails can cause issues with your domain being listed with spam filters or blacklisted.

The “Service Provider” offers NO free support to any “Clients” for email server issues that are directly or indirectly related to a “Clients” domain.

The “Service Provider” can charge for any advice, assistance or services given to the “Client” or their agent. This relates to any and all issues that may be related to any email or any email service. This includes other Email servers like Microsoft or Google mail. This includes things like Domain Records and settings including but not limited to A records, MX records, spf records and IP address or server names.

Domain Email Forwarding is NOT recommended or supported to known spam and blocking problem email accounts like Bigpond, Hotmail, Yahoo, Live etc. This is due to these accounts blacklisting IP addresses & Domains easily. Email Forwards that have been set up maybe remove without notifications & Admin charges will be charged.

The Standard Mail Server that is part of the website hosting platform was designed for POP emails to be server to a “Clients” email program and downloaded onto the “Clients” hard drive. NOT to be stored on the server. Like emails are when configured as IMAP emails accounts.

So using IMAP can be done ONLY if the client cleans their emails out regularly and does NOT keep excessive numbers or sizes of emails on the mail server.

The “Service Provider” is not responsible in any way for any emails being received, stored, sent or forwarded. Likewise the “Service Provider” offers no guarantee and is not liable in any way if the Mail Server IP address or the IP address being used is blocked or blacklisted or deemed as a Spam address or similar.

There is NO recourse against the “Service Provider” if any emails or files that are not received, sent, lost, corrupted or interference happens from anyone, any platform, any software or any event.

Emails for Business

Fact is, Domain emails eg  are more professional looking than Hotmail, Outlook or Gmail emails. In some cases, Domain emails are the only type of emails that can be used to set up Email Marketing Programs, CRMs etc.

Domain Emails are free with the Standard Mail Server that comes with your website hosting.

However, if the emails are on a Dedicated Mail Server like Microsoft Exchange, then you will get less spam and you won’t have email deliverability issues. The reason is a Dedicated mail server is more trusted by the receiving email programs and spam filters.

The cost to have emails on a Dedicated Mail Server is normally about $99 per year, per email account.

Email notifications from Purchases, Enquiry, Booking Forms.

Emails from a website need extra Website SMTP software to improve email deliverability. When an email is generated through website software, like when someone purchases something, enquires, or makes a booking.

There is a free plugin software that does this. However, in some instances we need the paid version of the SMTP plugin.

The SMTP plugin Licence is normally $99USD per year and then there is about an hour to set it up and configure it.

Access to Hosting Control Panels and Domain Name Registrants

Any access to the Hosting Control Panels and Domain Name Registrants is controlled 100% by the “Service Provider”. If this is not the case the “Service Provider” is not responsible in any way if the website, emails, or other servers fail to operate.

If access is requested in part or full by the ‘Client” then the full expected amount for the next 90 days Hosting and Domain Name Registration needs to be paid in full upfront in advance by EFT. As well as all website design, development, software and any other charges or costs requested by the “Service Provider”.

All payments made are NOT reversible at any time by any person. Unless agreed to in writing by the “Service Provider”.

If the Hosting or Domain access is used to move the content or any other party or platform the amount paid and held as deposit will not be repaid. The Hosting and Domain Name amount of 3 months deposit may also be forfeited or withheld if any real or perceived negative publicity is brought against the ‘Service  Provider”.  Or if the “Client” becomes hostile toward the “Service  Provider” or connected parties.

Payments and Subscriptions

The “Client” is responsible for keeping a valid Credit Card on file for all Subscriptions and Services. The “Client” is also responsible to make sure the “Service Provider” has access to the details for a valid Credit Card if the “Service Provider” is required to use them.

Failure for not keeping a valid Credit Card on file for all Subscriptions and Services, may result in extra costs to the “Client” to re activate and restore a Service or Subscriptions. All extra costs will be born by the “Client” as well as time spent by the “Service Provider”

Change of Business Ownership and Continuance of Subscriptions

All Subscriptions and Services supplied by the ‘Service Provider’ will not be transferred to the new owner of a business. Unless prior to the sale of the business, all Subscriptions and Service agreements have been signed by the new owner and the details of a valid Credit Card (not a Debit Card) is given to the ‘Service Provider’ to have on file and use when they feel necessary.

The time to do the Client Transfer process is a paid service and the amount is at the total declaration of the ‘Service Provider’.

The ‘Service Provider’ has the complete right instantly discontinue any Subscription, Service and or Support. Even if it causes loss of business.

Service Refusal

The “Service Provider” retains the absolute and unequivocal discretion to approve and refuse the provision of any product or services used by the “Client”. Service to the “Client” can be stopped at any time without any notice required to be given by the “Service Provider”.

Serviceability

Should any part of this agreement be or become invalid, that part shall be severed from this agreement and such invalidity shall not affect the validity of the remaining provisions of the agreement.

Links, Downloads, Features and Advertisements

Websites contain links to third-party web sites. These links are provided solely as a convenience to you and not as an endorsement by “Service Provider” of the contents of such third-party web sites.

If you decide to access or use any linked web site or content, materials, software, goods or services from a web site linked to this website, you do so entirely at your own risk.

We take no responsibility for the accuracy, content, or any aspect of that material, and disclaim any liability to you for such material or for any consequence of your decision to use the links provided or your use of such material. We also disclaim all liability and make no representations or warranties for any products or services sold or provided to you by any third party. Your purchase of products or services through one of those other sites is subject to agreements and/or the terms and conditions in effect between you and the providers of products and services at those other sites. You agree that you shall not bring a suit or claim against Karanda Holdings Pty Limited or any of our affiliates arising from or based on your purchase or use of products or services through those other sites.

Links do not imply that Karanda Holdings Pty Limited or any of our affiliates sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo, or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo, or copyright symbol of Karanda Holdings Pty Limited or any of our affiliates.

Karanda Holdings Pty Limited is not responsible for the content of any third-party web site, nor does it make any representation or warranty of any kind regarding any third-party web site

Google First Guarantee

The “Service Provider” Guarantees the “Client” WILL see improved Google ranking within 30 days of using the “Service Providers” SEO Programs. Or with a combination of the Rapid Reviews Program along with the Content Posting Program.

Google 1st Guarantee is available to a “Client” who has taken up either an Advanced SEO or a Premium SEO Program or a SMART Advanced SEO or a SMART Premium SEO Program with the “Service Provider”.

The “Service Provider” Guarantees the “Client” will achieve Google’s first-page ranking in a Local Search result. For a selected keyword within 3 months of starting a SMART Advanced SEO or a SMART Premium SEO Program. This applies if the “Client” supplies videos to be optimised for SEO to the “Service Provider”. If the Google ranking is not achieved the Smart SEO Program will continue at NO Cost to the “Client” until such time as the Google search position is obtained.

The “Service Provider” Guarantees the “Client” will achieve Google’s first-page ranking in a Local Search result. For a selected keyword within 6 months of starting an Advanced SEO or a Premium SEO Program. This applies if the “Client” supplies videos to be optimised for SEO to the “Service Provider”. If the Google ranking is not achieved the Smart SEO Program will continue at NO Cost to the “Client” until such time as the Google search position is obtained.

The Keywords or phrases that are covered under the Google 1st Guarantee are for Local Search results. That is a Google ranking when a Service or Products is used in a search for a certain Suburb. The Google 1st Guarantee does not include ranking for keyword searches for a region, an area, a state, a nation or an international location.

If the Google ranking is not achieved within the time frame guaranteed. The SEO Program will continue at NO Cost to the “Client” until such time as the Google search ranking result is obtained.

Google 1st Guarantee is also available to a “Client” who has taken up a Rapid Reviews program for at least 6 months with a minimum average of 20 Google Reviews per month. The “Client” must also have taken up the “Service Providers” Content Posting Program for a minimum of 6 months. As well as suppling at least 2 relevant videos each month. These videos need to be suitable for optimising by the “Service Provider”.

The “Service Provider” does NOT offer any Google 1st Guarantee to any “Client” that does not have a WordPress website. The “Clients” website must either be hosted by the “Service Providers”. Or is a similar hosting platform and not directly connected to WordPress.com. Meaning the “Service Provider” will need access to the Hosting Control Panel, with CPanel or Plesk.

No Sale, No Cost Guarantee for Drop Shipping Websites

The Guarantee is to show that “the Service Provider” is confident of getting organic traffic to your website.

To qualify for the Guarantee:

After the Drop Shipping Website is live. It is expected that every month “the Client” does at least 6 Youtube Video posts or article Blog Posts on their Drop Shipping website with good (Green) SEO and Readability Score, as per Yoast SEO Score. The Blog Post articles need to be of at least 300 words each, and about the products lines “the Client” is selling on their Drop Shipping website. There needs to be at least 3 links to specific pages to purchase a product or the category for that product.

All these 6 articles need to be published every month on “the Clients” website starting within the first month the site is live. Then those links need to be share on at least two different social media platforms. The Blog Posts and the share links need to be done separately and not done on the same day as another Post is published or shared.

If “the Client” does NOT make a Sale, then “the Client” Does NOT Pay for Website Bundled Hosting or for the Automate Stock Updates subscription, until a sale is made for any product from the website. As long as the 6 Blogs posts and shared links every month.

This Guarantee is only for “Clients” who sell some (not all) products under $50 AUD. Also the price of products on the “the Clients” Drop Shipping will be less than the same product that is sold online by another website.

The reason there is a pricing cap for this Guarantee is that the Guarantee is to show that basic Search Engine Marketing action for the Smart SEO Website will lead to website visitors. However the “Service Provider” has no control over the saleability of products on a “Clients” Drop Shipping website. A fact about consumer behaviour is, people just buy low ticket (cheaper) items without doing huge research or price matching. The higher the price the less likely they will just buy without looking at other factors, which are all out of reach of “the Service Provider”.

Fact is the more marketing “the Client” does the more sales “the Client” will make as it can be scaled up with paid marketing. Marketing of the Drop Shipping website, the brand and it’s products is the responsibility of “the Client”.

Earnings Disclaimer

Every effort has been made to accurately represent information and it’s potential. In terms of earnings, there is no guarantee that you will earn any money using the tools, techniques and ideas found in any of our information.

Examples used are not to be interpreted as a promise or guarantee of earnings. Earning potential is entirely dependent on the person using our product, tools, ideas, suggestions and techniques. We do not purport any idea’s as a ” get rich scheme.”

Your level of success in attaining the results depends on the time and effort you devote to any program or idea with the correct use of tools, your finances, knowledge and various skills. As these factors differ according to individuals, we cannot guarantee your success or income level. We also are not responsible for any of your actions.

Our website may contain information that includes or is based upon forward-looking statements which give our expectations or forecasts of future events. You can identify these statements by the fact that they do not relate strictly to historical or current facts. they use words such as “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe,” and other words and terms of similar meaning in connection with a description of potential earnings or financial performance.

All forward looking statements on any of our web sites or contained in any of our information material are intended to express opinions of earnings potential. Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to ours or anybody else’s. In fact no guarantees are made that you will achieve any results from ours ideas and techniques found in any of our information.

Holiday Giveaways

The Holiday Giveaways are managed by Global Glamping Charities to help support Homelessness Projects in Australia. Global Clamping Charities are an agent for Redeem Vacations who the Reservation are made through. Redeem Vacations Terms and conditions – https://www.redeemvacations.com/terms-and-conditions

The Holidays the “Service Provider” gives away utilises the normally vacant rooms in Resort and Hotels. Resorts and Hotels on average have a 30% vacancy rate. So these Holidays are utilising these normally vacant rooms. Now the once vacant rooms in a resort are being used and the holiday makers spend their money with them in the restaurants, bars, spars, tours etc. Which all helps the Resort cover the expense they have even if the rooms stayed vacant.

It is a Win for the Homeless across Australia, a Win for You getting a hugely discounted holiday, and it is a Win for the Holiday Resorts around the world.

When a Holiday Voucher is Redeemed and a Booking made there is a small booking fee to cover Taxes and other Fees this is normally about $30 and $45 per room per night. This cost is worn by the User of the Holiday Voucher unless the “Service Provider” agrees to cover that cost. If the “Service Provider” does cover that cost the User is reimbursed after they take the Holiday and it is remused as a Shopping Voucher rather than a money transfer. This is to save having the Holiday User having to organise an invoice for the “Service Provider”.