Client Help Articles

VIP Email Images SEO and Blogs Editing Website Google Drive

As a valued client of Karanda Holdings Pty Ltd

Find Net Solutions you have access to help sheets that relate to the services we provide to you & other valued clients.

Are you a VIP Customer?

Get Discounts off invoices

To be a VIP Customer;

- Make Karanda Holdings your sole provider of domain names, website hosting, SEO campaigns & Google Adwords campaigns.

- Make sure Karanda Holdings has a valid credit card kept on file. To process any due invoices, that may get missed or overlooked at your end.

- Upgrade your Account contact us today.

Please read the Extra * Terms & Condition of Service at bottom of this page

Google Drive

Here’s a helpful article

Create and Sharing a Google Drive Folder – 4 mins

Security

Here are some helpful articles that can save you money & headaches

Essential Security for your website

Website security monitoring

How to Edit Your Website –

The main CMS (Content Management System) we use for most of our clients is WordPress.

As you can understand that there are many variations (maybe slight) in editing content from different versions of the software over the years. So the help sheets & videos are only a guide, common sense will need to be used.

Video how to edit your WordPress webpage with Default Editor – 4 mins (watch first)

WordPress websites were the theme has an Advanced Content Editor, here are a few helpful how-to videos.

Introduction to Advance Layer Editor – 8 minute video
Advanced Content Editor explained – 29 minute video
See all Enfold Advance Layer Editor videos
How to Upload and Optimise Images – MUST Watch

Email Hosting and Support – PLEASE READ

Since 2019 we have recommended for optimum email delivery you should use a Dedicated Mail Server, not the mail server that is included with web hosting.

The mail servers w recommend is either Google G Suite or Microsoft 365 Business Basic (formerly Office 365 Business Essentials). Note MS 365 Business Basics is ONLY email and does NOT include programs like Word, Excel etc.

NOTE: Email support is not part of the service offered directly by Karanda Holdings Pty Ltd. However IT support can be organised at the clients’ cost.

Email Hosted with your Website Hosting

When you don’t have specific email hosting and it’s part of your website hosting.
That’s hosting with Karanda Holdings Pty Ltd – Findnetsolutions…. This is known as Webmail.

How to access ALL Email Configurations. These are all on your Webmail Dashboard

To see how to;

Collect and Send emails from any device
Configure Emails for Outlook, Mail or Other Email Clients
Manage Disk Usage and Track Delivery
Set Up Autoresponders, Email Filters, Email Forwards
Changing Passwords and Security
Set Up Spam Filters

Click Here to Watch the Video on Accessing Email Configuration

Click the + sign to read the answer

Access ALL Email Configuration Details

How to access ALL Email Configurations

These are all on your Webmail Dashboard

To see how to;

Collect and Send emails from any device
Configure Emails for Outlook, Mail or Other Email Clients
Manage Disk Usage and Track Delivery
Set Up Autoresponders, Email Filters, Email Forwards
Changing Passwords and Security
Set Up Spam Filters

Video Coming Soon

How to Log In to Webmail and Spam Settings Emails

White/Black Listing Email addresses in CPanel via Webmail

NOTE: Webmail is the email hosting that is attached to Website Hosting. This is the basic default and not recommend for business emails since 2019 due to poor email delivery due to stricter spam rulings by many spam programs and mail servers.

Here is a short video that shows how to log into Webmail and add an email address to BlackList (Spammers) and WhiteList trusted email recipients.

Watch Video – https://youtu.be/WRaKcUG-A8U

How to Log In and Back Up Emails from Webmail

How to Log In and Back-Up Emails from Webmail

Read ‘How to Log In and Back-Up Emails from Webmail’ Blog Article – https://findnetsolutions.com/website-tips/be-smart-back-up-now/

IMPORTANT About Email Support

IMPORTANT About Email Support

Karanda Holdings Pty Ltd – Find Net Solutions offers you all Server Side Assistance as part of the services offered. That is all the assistance with the Mail Server that you as the client is paying hosting for.

It DOES NOT Include.

Sorting out your Spam Filters
Setting up or changing Autoresponders, Email Filters or Email Forwards.
Managing Disc Usage
Or configuring the mail client like Outlook or Mac Mail on your computer, Tablet or Phone.

However, Karanda Holdings can find your IT support at your cost.

Problems with Emails or Website access?

If you have an issue accessing your website or sending or receiving emails, please refer to this help sheet first.

- Clients Help Sheet Online Access

Helpful Tools –

Drop Box – FREE Cloud Storage space for files and easy sharing
Otter.io – FREE Voice to Text Transcriber

Try for FREE

Learn How to Start Using Email Marketing – with Aweber
Get a FREE Aweber Account (better than the FREE Mailchimp)
QR Code Generator

*Terms & Condition of Service

Karanda Holdings Pty Ltd, Find Net Solutions, employees, contractors or owners and directors are not liable for any loss that a client may receive, that is a result of any type of service error, service fault, server function, system connectivity, emails lost or domain issues.
Support offered is ONLY Off-Site Support for the client’s website access to edit. Or to and access their webmail. It is NOT an On-Site (in office or in-home) IT Support Service. Karanda Holdings Pty Ltd does NOT support email configuration or setting for a 3rd part email hosting or email program set up. The deliverability of any emails is not covered in any way by Karanda Holdings Pty Ltd. Yet an IT person can be engaged at the client’s cost.
Full Terms, Conditions & Disclaimers visit – http://findnetsolutions.com/home/terms-conditions-disclaimer/